Customer Advocate at ZURB

A web-savvy, smart, motivated individual who lives to solve customer problems.

About the position

We're a team of driven product designers, engineers and writers who are great at rapid prototyping, multi-device design and teaching people how to design. We've been around since 1998, creating world-class products that hundreds of millions of people actually use. We believe Design, with a capital "D", can change the world, and we ensure it does. We need your help to foster great relationships with our customers, fans, and friends of ZURB.

We’re looking for a web-savvy, motivated individual who loves solving and preventing people’s problems. To you; customers are not an interruption to your day but the purpose for it. The Customer Advocate is more than an email writer, you are the voice of ZURB. You keep your finger on the pulse and help us gauge our customers needs. Our holistic approach to customer service means you’re not only eager to hop on a call with a customer to understand their needs, but to help shape their needs through outreach avenues like our Blog, and social networks.

You’ll go home feeling like you’re are vital part of the team, with a feeling of accomplishment knowing that you’ve made a difference to our customers. It’s awesome!

What skills are we looking for?

  • 5+ years of high level customer service
    Our customers are our priority
  • Excellent conversationalist
    Wants to talk via phone, email, and IM
  • Words
    Excellent writer, emailer, IMer, blogger
  • Bonus Points - Technical background
    We’re going to be talking the internet, apps, bugs etc.

What you'll be doing

  • Talking to customers
  • Troubleshooting and identifying problems
  • Educating our customers about our products
  • Customer conversion and retention and tracking that information
  • Reaching out to current and potential customers through social media, direct contact – however we can talk to people and get them excited about ZURB’s apps
  • Providing feedback to our users through our properties
  • Participating in Meet-ups and ZURB events
  • Working with the product design and engineering teams to shape the future of our apps
  • Contributing to our blog

A little more about us

ZURB is a close-knit team based in Campbell, CA. We've been alive since 1998 (that's 91 in dog years) and have helped more than 200 start-ups to design some kick ass online products. Our customers range from large, well-known companies (Netfilx, Salesforce, Zazzle, Facebook, Yahoo, Britney Spears, and the New York Stock Exchange) to brand-new start-ups just finding their feet (Qik, They all came to us because of our reputation for delivering killer ideas that work.

Ready for world domination?

If so, just shoot us an email to [email protected] and include the following:

  • A catchy subject line
  • Your top 3 skills
  • Your best teamwork tactic
  • Your URL and résumé
  • Why you want to work at ZURB
Email [email protected]
Connecting with customers is one of the most satisfying aspects of working at ZURB. We get to see directly how our work helps them solve their problems.
Ryan Riddle, Lead Editor