Design for People
A web-savvy, smart, motivated individual who lives to connect
About the position
You love to learn about new companies and organizations and what they do. You like uncovering problems that people don’t even realize are a problem. And you’re likely a pretty outgoing person and have been called a “people-magnet” because you’re that cool.
We’re looking for an advocate that understands true growth can only happen with long-term relationships and asking lots, and lots, and lots of questions. You’ve been very successful within “sales”, but you know the old-school sales approaches just don’t work for sustainable growth. You’ve probably found yourself turning just about anything into a competition…a “friendly” game of Flip Cup quickly has you high-fiving and you likely have more than one trophy for Ping-Pong or a Competitive Eating Contest. You love to be challenged and you like to win, but only when it’s a win for both your company and your customer. Having the right conversations with the right person is fun and you love to be on the phone.
Who We Are
We're a team of driven product designers who believe in rapid prototyping, multi-device design and teaching people how to design. We've been around since 1998, creating world-class products that hundreds of millions of people actually use. We believe Design, with a capital "D", can change the world, and we ensure it does. We need your help to build better products that solve problems and meet new customers.
What You'll Be Doing
Working closely with the multiple teams, a typical day has you on the phone chatting up potential and existing enterprise customers. You’ll ask lots of questions because you love understanding the problems different companies are facing. You’re fearless at learning about new-to-you markets and verticals, because ZURB works with everyone! At 9:30am you might be having a conversation with an e-commerce company in London about their omni-channel struggles and by 2:30pm speaking with a silicon-valley start-up founder about how her new app will change the world. You’ll learn a lot and most importantly, help these companies solve some of the most complex problems!
What You Bring To The Table
As a ZURB Advocate, we’d like you to have the following experience
- Proven success in uncovering complex problems and providing solutions
- 4+ hours daily supporting customers by phone
- Ability to clearly express yourself both in person and on paper
- Working with and supporting multiple teams simultaneously
- Customer advocacy, customer experience or inside sales experience with Enterprise clients
- 3+ years inside sales experience
Other skills we're looking for
- A love for networking and meeting new people
- Customer relationship building, including writing email and asking probing questions
- Passion for understanding problems quickly
- BONUS POINTS: Have a passion for product design!
A Little More About Us
ZURB is a close-knit product design team based in Campbell, CA. We've been around since 1998, have helped more than 250 startups design some kick-ass online products and created many of our own products. Our customers range from large, well-known companies (Netflix, eBay, Samsung, Mozilla, Foundation Medicine, and MobileIron) to start-ups such as (Docker & TalentSky). They all came to us because of our reputation for delivering killer ideas that work.
Ready for world domination?
If so, just shoot us an email to firstname.lastname@example.org and include the following:
- A catchy subject line
- Your top 3 skills
- Your best teamwork tactic
- Your URL and résumé
- Why you want to work at ZURB
ZURB is one of the most supportive and positive environments I have ever had the pleasure to work in. I wouldn’t want to work anywhere else.
Ryan McCready, Notable Advocate